وظائف خدمة العملاء 👌 بتاريخ 23-2-2022
Customer Service & Logistics Junior Manager
Danone Cairo,
Cairo, Egypt
About The Job
As Customer Service &
Logistics Junior Manager, you will be doing the following activities
- Customer orders
receipt & review.
- Order Management
Cycle includes entry, review & execution in SAP as a key user.
- Liaise with Supply
Planning on monthly planned orders based on distributor inventory.
- Order book review
with customers providing status of orders/shipments.
- Issuance of
documentation, -including but not limited to- invoicing and order/shipment
handling.
- Coordinating with
freight forwarders and the plants to ensure that the legalized documents
arrive on time for clearance and collection purposes.
- Recommend optimal
transportation modes, routing, equipment, or frequency.
- Tracking of
shipments unto delivery customer warehouse.
- Animate and
maintain dedicated performance KPIS to be reviewed in monthly meetings.
Main KPIs CSL, Transit Time, 1st Time Right, Clearance Time
- Implement specific
customer requirements, such as internal reporting or customized
transportation metrics.
- Resolve problems
concerning transportation, logistics systems, imports or exports, or
customer issues.
- Participate in
carrier management processes, such as selection, qualification, or
performance evaluation.
- Monitor product
import or export processes to ensure compliance with regulatory or legal
requirements.
- Monitor logistics
operation to ensure achievement of cost, productivity, accuracy, or
timeliness objectives.
- Develop risk
management programs to ensure continuity of supply in emergency scenarios.
- Plan or implement
improvements to internal or external logistics systems or processes.
- Collaborate with
other departments to integrate logistics with business systems or
processes, such as customer service, order management and Finance
- Analyze the
financial impact and all aspects of corporate logistics of proposed
logistics changes, such as routing, shipping modes, product volumes or
mixes, or carriers.
About you
About You
To be able to achieve the above and be successful in this role we believe
you need to have
- Education
Bachelor’s degree in any relevant field
- Location Danone
Cairo HQ.
- Languages required
Excellent Arabic & English – spoken, written and reading
(French is a plus)
- Experience Minimum
2 years of experience in a similar role.
- Knowledge of
specificities related to Export Incoterms, Documentation, Regulations, and
Systems.
- Knowledge of
Customs Clearance processes & regulations.
- Organization ability
to manage day-to-day activities based on workload and demands from
internal stakeholders.
- Proficiency in IS
Excel Office Automation, SAP, Track and Trace website of Freight
Forwarders.
https://www.linkedin.com/jobs/view/2934954636
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Global Study UK is now hiring in Cairo
Education Advisor with customer service and sales experience, you will make a
difference in students' life. You will be responsible for converting inquiries
from students interested in studying in the UK.
To succeed as our Education Advisor, you will need:
Bachelor's Degree or above from an accredited institution of higher education
Proven track record of relevant work experience; customer service or sales
experience is beneficial
Strong presentation skills
IT literacy, including MS Office, the internet, and social media technologies
Ability to work by targets
Ability to multi-task and deliver work to strict deadlines
High level of accuracy and attention to detail
Ability to work independently and as part of a team
Commitment to Global Study's policy of equal opportunity and the ability to
work harmoniously with colleagues and students of all cultures and backgrounds
Highly motivated, focused
Optimistic, positive, and supportive in all interactions with others
If you are interested, please submit your CV with the title in the Subject
to: hregypt@globalstudyuk.com
Global
Study UK
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TechnoCloud is hiring #Customer_Support_Specialist in Cairo Office (Maadi)
Industry: Information Technology
Job Type: Full Time (Office Based)
Work Conditions: 5 working days (Sunday to Thursday)
#About_Job:
We are looking for a Customer Support Specialist to assist our customers with
technical problems when using our products and services.
#Responsibilities:
1-Respond to customer queries in a timely and accurate way, via phone, email or
chat
2-Identify customer needs and help customers use specific features
3-Analyze and report product malfunctions (for example, by testing different
scenarios or impersonating users)
4-Update our internal databases with information about technical issues and
useful discussions with customers
5-Monitor customer complaints on social media and reach out to provide
assistance
6-Share feature requests and effective workarounds with team members
7-Inform customers about new features and functionalities
8-Follow up with customers to ensure their technical issues are resolved
9-Gather customer feedback and share with our Product, Sales and Marketing
teams
#Requirements:
1-Experience as a Customer Support agent - Web chatting/Moderation or similar
CS role
2-Familiarity with our industry is a plus
3-Excellent communication and problem-solving skills
4-Multi-tasking abilities
5-Patience when handling tough cases
6-Experience as social media moderator is a Plus
7-Maadi Residents are preferred
to apply please send your CV to
careers@technocloud.live and
mention your title in the email subject
-------------------------------------------------
#SUD has
the following outstanding job opportunity in Egypt:
#Customer_Services_Junior:
#Purpose_of_Role:
1- To implement the annual customer services plan.
2- To find ways to measure customer satisfaction and improve services.
3- To handle face-to-face inquiries from customers.
4- To build a strong relationship with customers
#Job_requirements:
1. Bachelor’s degree in Law, business, and economics..
2. Experience needed 0-3 years of Customer Services and real estate experience
is a must.
3. Must be able to meet the demands of an ever-changing business environment.
4. Strong written and verbal communication skills, Customer Focus, leadership,
and administrative skills.
#Working_Location:
New Cairo.
#Apply_to:
Email: Sara.magdy@alsafwa.com.eg
WhatsApp : 01099942290
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CRM Coordinator
-
Maadi, Cairo
Job Description
- Ensure a high
level of customer retention and satisfaction by providing best-in-class
support
- Proactively manage
demand-side and supply-side aspects
- Answer high volume
of inbound emails, calls
- Collaborate with
finance, supply-side partnerships, and other teams to ensure execution of
tasks
- Resolve complaints
by acting as platform intermediary between the customers and operators
- Be accountable for
emergency requests that can arise 24/7
Job Requirements
- Bachelor’s degree
holders in Customer/Public Relations and/or Marketing degree or related
business degree
- Fresh graduates
are most welcome to apply
- Excellent
Communication & Problem-Solving skills
- Must be
hyper-enthusiastic about ever-evolving social media trends, and the
digital landscape at large
- Excellent time and
project management skills with exceptional attention to detail
- Work well in a
collaborative, team environment and cross-functional team
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Customer Success Specialist
Aqarmap.com Cairo,
Cairo, Egypt
About the job
About the Job:
Developing a solid and trusting relationship between major key clients
and the company.
Resolving client issues and complaints.
Anticipating accounts changes and improvements, managing communications
between clients and internal teams
Work to maximize profit/Revenue by up-selling or cross-selling
Expanding relationships and bringing in new clients
Providing product training for new and existing clients according to
their needs.
Work with different strategies and solutions to get the former and
inactive customers back (Require Sales Skills)
Requirements:
More than one year of experience in customer service & Customer
Support.
Have a Laptop.
Positive Mindset & eagerness to learn.
https://www.linkedin.com/jobs/view/2929195869
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