وظائف خدمة العملاء👌 بتاريخ 28-2-2-2022
Customer Support Team Leader - Noon Food
noon Cairo,
Egypt On-site
About the job
Customer Support Team Leader- Noon Food
Reports to Customer Support Sr Manager
Location: Smart Village, Cairo, Egypt
About noon
noon.com is a technology leader with a simple mission: to be the best
place to buy and sell things. In doing this we hope to accelerate the digital
economy of the Middle East, empowering regional talent and businesses to meet
the full range of consumers' online needs.
noon operates without boundaries; we are aggressively and voraciously
ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce
platform and leading online shopping destination, noon is now a digital
ecosystem of products and services - noon, noon Daily, noon Food, NowNow,
SIVVI, noon VIP, and noon Pay.
We are creating the Middle East’s local digital champion and are looking
for world-class talent to join our team.
Who will excel?
We’re looking for candidates who thrive in a fast-paced, dynamic
start-up environment. We’re searching for problem solvers, people who operate
with a bias for action and have a deep understanding of the importance of
resourcefulness over reliance.
Candor is our only default. Demanding unequivocal high standards should
be non-negotiable because quality matters. We want people who are radically
candid, cohorts who commit to settling for nothing but the best - in hiring, in
accepting work from colleagues, and in your own work.
Ours is not an easy mission, but it is a meaningful one. Every hire must
actively raise the bar of talent in the company to help us reach our vision.
Is this you?
About the role
A Team Lead sets the vision and culture of their teams by handling
individual and team performance expectations and goals, maintaining singular
focus on ensuring and improving customer satisfaction , by identifying broader
customer impacting issues and implementing solutions to drive quality and
productivity, while achieving real time desired service levels..
Key Responsibilities:
- Manage real time
service levels and hold the team accountable for meeting and exceeding
targets.
- Monitor the daily,
weekly, and monthly staff performance.
- Manage and oversee
the daily operations.
- Delegate tasks,
set deadlines and follow up on the outcomes.
- Hold regular
one-to-one meetings and performance reviews with the team members.
- Review and analyze
performance metrics to identify areas of opportunity that will drive
performance improvement.
- Manages schedules,
time-off planning, and attendance.
- Act as a problem
solver and point of contact for executives to address day to day
operational issues and seller disputes.
- Identify and
address any staffing issues with or between team members when appropriate.
- Conduct continues
training need assessment and facilitate coaching to ensure employee
motivation and continues upskilling.
- Work in
coordination with other departments such as commercial, fulfillment,
logistics, content and catalog, customer service, warranty to manage
service levels.
- Create and
distribute daily, weekly, monthly performance report.
Qualifications:
- 2 to 5 years of
experience.
- Excellent English
profile.
- Excellent
knowledge of Microsoft skills.
- Excellent
Communication skills.
- Ability to understand and analyze huge data.
https://www.linkedin.com/jobs/view/2941889702
-----------------------------------------------
We are HIRING
The Operations team is our key player when it comes to inventory, warehouse,
logistics, packaging, customer service, after sales and much more.
As we continue to grow day by day, we are expanding the team and are looking
for sharp minds and active hands to fill those positions:
- Live Chat Agent
- Customer Support
If you have prior logistics/warehouse/operations experience or a degree in a
related field, please send us your resume to Recruitment@TFK.me
*--------------------------------------------
Customer Service Representative (Cairo - Giza)
-
Cairo, Egypt
Job Description
Customer service agents Faculty of Arts, Education and
Alsun graduates, either English Department or other departments (Not a Call
Center job).
- Build a good
rapport with clients over the phone and face to face also.
- Respond promptly
to customer inquiries.
- Insert the data of
the students and teachers on our system.
- Handle and resolve
customer complaints.
- Obtain and
evaluate all relevant information to handle customer and service
inquiries.
- Follow up on
customer interaction.
- Follow up with the
teachers and the administration.
Job Requirements
- 1-2 years of
experience in the same field.
- Appearance.
- Commitment.
- Very good in
English.
- Formally dressed.
- Customer service
experience is always preferred but is not required.
- Any CV with no
personal picture will be excluded during the filtration process.
- Agami Residents
only
-------------------------------------------
Call Center Agent - GoCozmo-Cairo
-
Mohandessin, Giza
Job Description
- Handles customers’
enquiries, requests and complaints in a positive effective manner whilst
ensuring company’s branding and corporate image are reflected in a
positive manner and as per approved quality standards.
- Responds to
customers’ incoming calls pertaining to all kinds of enquiries, requests,
and complaints timely and accurately to reflect a positive image of the
company.
- Provides accurate
information about the company’s products and services; processes travel
bookings, modifications and cancellations on reservations.
- Handles customers’
complaints of different nature, identifies and prioritizes problems
according to complexity, and provides immediate solutions accordingly.
- As needed,
escalates complaints to concerned parties in Contact Center or any other
division and follows up on action taken.
- Promotes the
company’s products and services through cross-selling such as ancillaries,
holidays packages, loyalty programs, etc. ensuring monthly targets are met
thus increasing the revenue and sales.
- Converts lead
calls to Contact Center sales agents and field sales agents as needed and
follows up with customers to ensure enquiries been responded to
effectively.
- Demonstrates
thorough understanding of the Contact Center core activities &
functionalities, supports the team in day-to-day operations ensuring
maximum productivity, flexibility, and cooperation are achieved.
- Ensures all key
performance indicators for customer satisfaction are achieved, including
agreed service levels, quality standards and productivity.
- Demonstrates
willingness and cooperation in learning new initiatives and methodologies
that add value to the overall performance.
- Performs any
additional responsibilities as advised by the Line Manager/Supervisor.
Job Requirements
- Good in English
& Arabic Languages; (Non-Arabic speakers to be considered based on
Line Manager’s approval only).
- High
School/Diploma or equivalent.
- Capable of using
technology systems and tools such as Microsoft Office.
- No hearing or articulatory
problems.
- No previous
experience is required for this role; any experience would be treated as
an advantage.
- Capability of
understanding market trends and channeling them leading to effective
customer care solutions
- Possesses
effective communication skills that enable him/her utilize in building
sales and marketing techniques.
- Capable of
understanding customers’ problems and direct them in the right channel.
- Ability to work
for long hours and under pressure.
- Capable of
identifying problems and immediately reacting to situations of different
nature such as angry customers, complaints and special requests.
- Demonstrates the
ability to contribute and successfully deliver against business strategy
and set KPIs.
---------------------------------------------
Huawei is hiring
Customer care
Responsibility's :
· Handle Customer enquiries and make simple trouble
shooting steps to validate customer faults according to latest official service
notices
· Register all customer /product info into different
system
· Follow Up standard operating procedures for handling
customer devices according to guidelines
· Achieve/improve targeted Customer satisfaction scores
[on both personal & store levels]
· Achieve/improve service KPIs 1HR,TAT,Return [on both
personal & store levels]
· Flexibly adapt to different operating procedures and
policies
· Ensure applying Customer data & privacy protection
policies
· Be aligned with latest products/service updates
released via different official channels
Skills:
· High communication and problem solving skills
· very Good command in English, also well presented
· good command in Microsoft word, Excel ,ppt ,outlook
· If you have phone or tablet or PC repair experience
will be better
· English can be the working language
If you're interested feel free to send you CV on:
Vacancies@secondstep.me, keeping Customer
care as subject as any CV without subject will be Rejected.
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