وظائف خدمة العملاء 👌 بتاريخ 16-2-2022
BCI Egypt - Opportunity "Export Customer Service Officer"
Location: 6th of October City
How your day will look like:
- Maintain logs of all communications with the customer in being the focal
point with the client in all the stages of order starting from the deal stage
till the full payment, ensuring the On-time production, testing, and inspection
(shipping) of quality of service in accordance with contract specification
- Maintain efficient reporting in LEAN to avoid overbooking and have accurate
data for project planning
- Prepare the commercial Proposal in line with the client requirements (forecast
and order book)
- Weekly update the planning schedule for Production Orders in the light of new
orders received and changes to delivery priorities and coordinate with other
concerned departments
- Be fully aware of the contract conditions which identify the company‘s and
customer‘s obligations
Requirements:
- Bachelor’s Degree in Business Administration is a plus
- A minimum of 5 years experience in a similar role
- Strong command of English Language & Computer skills
- October resident or nearby area is preferred
How to apply:
For interested candidates please send your CV to: egypt.careers@bci-emea.com. Please add the
job title (Export Customer Service Officer) in the e-mail subject.
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Coltri Compressors Egypt Company is looking for a ''Customer Service - Direct Sale'' to work in Sharm El-Sheikh Branch with below Requirements:
- Bachelor Degree. (Preferably Accountant).
- 1-2 years of experience.
- Computer knowledge with Sales knowledge.
- Good in English, speaking and writing.
- The interview will be held in Hurghada Branch.
Interested candidates, please send your updated CV to adel@coltrisubegypt.com
Please mention the Job code in the email's subject.
Deadline. 15.March.2022
* CV sent after the deadline or not matching with our job requirements, will be
ignored.
-----------------------------------------
Swvl
is hiring! Looking for Customer Success Executive profiles in Cairo
Your Responsibilities
· Manage relationship with our corporate customers and provide state of the art
customer experience
· Maintain high Retention Rate across our Book of Business
· Manage the day-to-day requests of your customers.
· Direct accounts’ requests to internal stakeholders, follow up and ensure full
resolution.
· Drive Product/Solution adoption by customers to increase dependency.
· Be the voice of the customer and pass their feedback/requirements to product
team and communicate to our customers regularly our service and products
enhancements
· Up sell in your accounts by building long term customer loyalty &
advocacy
· Record Customer engagements in CRM.
· Provide senior leadership regularly with analytics on customers pain points
Qualifications
· 1+ years experience in a customer success or account management or sales
· Excellent track record in managing customers and solving daily
issues/requests
· Creativity in problem solving and self starter mindset
· Powerful listening & communication skills
· Highly organized and strong work ethics
· Excellent time management skills
· Ability to lead projects and deliver according to solid deadlines
· Ability to work under pressure and execute in a timely manner
· Adventurous spirit and eagerness to learn
· Must have customer centric mentality
If interested please send your CV on: wael.elwazeer@swvl.com
-----------------------------------------
Customer
Service Consultant- Bupa Egypt Insurance
Job
Introduction
Ensure
an exceptional customer experience for our customers by swiftly and accurately
responding to and resolving all customer requests and queries. Customer contact
will be across all communication channels – phone, email, web chat and letter.
Our
team is expanding and we are looking to add customer focused advisors to our
centre in Cairo. These roles will start March, 2022 and we will
provide you full and comprehensive training and ongoing coaching.
This
is a diverse and skilled customer facing role where you will be responsible for
resolving all customer queries to the customer’s complete satisfaction without
the need to refer the customer on. This will include resolving complex and
challenging situations from all customer groups – individual, Corporate and
Intermediaries.
You
will be a customer service champion, putting the customer at the centre of
everything you do.
Role
Responsibility
Approving/rejecting
all requests to authorize treatment before any surgery or procedure.
Deal
with members’ telephone enquiries, evaluate the situation and apply business
criteria and detailed knowledge of Bupa Global products to make appropriate
decisions.
Respond
to members’ correspondence either by phone or by writing following appropriate
investigation, in line with Bupa Global policy and style.
Respond
to members’ visits by evaluating their situation and requests and accordingly
provide them with the necessary advice/ action.
Apply
changes to existing memberships according to Bupa policies and processes
Reissuing
and tracking members’ documents
Making
manual collections from customers’ credit cards
Deal
with billing inquiries.
Raising
manual credit notes and invoices when needed
Issuing
membership letters for customers to confirm cover
Issuing
payment receipts for members and group payments when requested.
Deal
with providers that may have any queries related to their dealings with Bupa
Global or on behalf of their clients.
Take
responsibility for ensuring that the system records reflect up to date
communications with internal and external customers so that enquiries can be
dealt with quickly and efficiently.
Ensuring
members’ contact details are up to date on the system.
Provide
support to other Bupa Global Departments to overcome cultural and language
barriers.
Coordinate
with Service Partners to set medical treatment appointments for members seeking
treatment internationally.
Handling
members complaints and accordingly investigate situation and coordinate with
other departments in order to solve the complaint in a timely manner and retain
the customers.
Use
agreed levels of authority and previous experience to make effective business
decisions.
Take
ownership of the enquiries and liaise between departments to provide a
‘seamless service’ to members.
Support
new team members throughout their learning curves.
Ensure
that the team objectives are met through out the year.
Able
to demonstrate that you pay due regard to customers and treat them fairly by:
being
able to explain the impact that your role and actions have on the fair
treatment of customers.
being
able to explain the potential implications for customers who are not treated
fairly by you or others.
making
the fair treatment of customers central to all that you do.
Always
seeking to be competent to do your job e.g. by completing all compulsory
regulatory training on time to ensure that you have all the necessary knowledge
and skills
https://jobsearch.bupaglobal.com/jobs/job/Customer-Service-Consultant-Bupa-Egypt-Insurance/3168
-------------------------------------------------------------
WE'RE
HIRING Immediately!
"Call Center Manager" #Cairo
A Call Center Manager supervises the daily operations and personnel aiming for
maximum efficiency.
Requirements:
- Proven experience as a call center manager or similar position.
- Minimum "10 years" of experience in customer service is a must.
- Excellent communication and interpersonal skills.
- Bachelor’s degree.
- Organized and detail-oriented.
- Analytical, multitasking, leadership and problem-solving skills.
- Able to work during the rush hours.
- Fluent in English.
- Proficient in MS Office and call center software programs.
- Clear military status.
- Only Egyptians.
To apply kindly send your updated CV to the following email and mention the job
title in the subject "Call Center Manager":
-------------------------------------------------
Customer Services Coordinator
New
Nozha, Cairo
Internship
Description
Job
Description:
Managing
large amounts of outbound phone calls
Meeting
customer service call handling quotas
Updating
client data.
Identifying
and assess customers’ needs to achieve satisfaction
Building
sustainable relationships and trust with customers through auditing upon the
sales staff
Handling
customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keeping
records of customer interactions, customer accounts and file documents.
The
intern will learn:
Excellent
communication and presentation skills.
Ability
to multi-task, prioritize, and manage time effectively.
Strong
phone contact handling skills and active listening.
Application
Deadline: 1/3/2022
Internship
Start date: 7/3/2022
Duration:
3 months
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