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وظائف خدمة العملاء👌 بتاريخ 3-3-2022

4:41 ص

 Customer Service Representative: Service Desk Delivery Level 1

Kyndryl  Cairo, Cairo, Egypt

Your Role And Responsibilities
24/7 level 1 support is given via calls , mails & Self Service cases

Required Technical And Professional Expertise
Technical and Customer Support background with good exposure with Microsoft tools and environment with strong leadership and analytical skills.

Preferred Technical And Professional Experience
Technical and Customer Support background with good exposure with Microsoft tools and environment with strong leadership and analytical skills.

Required Education
Bachelor's Degree

Preferred Education
Bachelor's Degree

Country/Region
Egypt

State / Province
AL QAHIRAH

City / Township / Village
Cairo

Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Things To Know
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category
Product Services

Role ( Job Role )
Technical Support Representative

Employment Type
Full-Time

Contract type
Fixed Term - Short Term

Position Type
Early Professional

Travel Required
No Travel

Company
(Y021) Kyndryl Egypt LLC

https://www.linkedin.com/jobs/view/2934605743

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Call Center Agent

EgyptFull time

Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Meet personal/team qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities.
  • Take ownership of client issues, coordinate with concerned departments and follow problems
    through to resolution.
  • Handle all outgoing/incoming calls of the call center.
  • Provide best possible service to both external and internal customers to achieve highest level of
    customer satisfaction.
  • Verify any unconfirmed ads through phone to cover any SMS verification outage.

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Bachelor's degree is must.

https://apply.workable.com/olxlebanonegyptempg/j/9BAE40C06E/

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CUSTOMER SERVICE COORDINATOR

Key Responsibilities:

  • Ensure timely and accurate order entry and release of orders for processing. 
  • Review of order book to ensure customer requested delivery is achieved
  • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
  • Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures, and programs.
  • Support business on delivery of sales as per set targets, monthly report and expected Net Sales in the beginning of the month. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
  • Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
  • Contribute to the improvement of business by updating all COE Sales tools (CSD, ESS, KPI, BH, etc.)
  • Develop and review reports relating to order book KPI’s and improve order conversion.
  • Provide Master Data File for Clients
  • Provide information from BI HANNA/SAP for reporting purposes
  • Coordinate delivery time between Customer and order fulfilment
  • Export from SAP and follow-up on Order Confirmation and final approval to be sent for clients
  • Support Credit Note, Credit Limit and Cancellation reports.
  • Provide data for Sales Team (open order, outstanding orders and articles related information.
     
     
  • Manage all early buys (consolidation), update trade terms on system
  • Follow up and coordinate with Sales team on all SS&E due timelines
  • Follow up on Monthly sell through report from clients and providing them with invoiced quantity.
  • Validate SAP sales order discount and confirm matching with Trade terms.
  • Upload credit note in SAP in ensure capturing of correct credit note.
  • Work closely with all department for sales meeting coordination.

 

 

Knowledge, Skills and Abilities:

 

  • A strong customer service focus
  • A high level of problem solving ability and analytical approach
  • Good attention to detail and accuracy
  • Good communication skills and a proven ability to develop long lasting relationships with our key accounts
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills are essential especially in excel
  • Excellent command of English and Arabic language
  • French speaking an added advantage
     
    Requisite Education and Experience / Minimum Qualifications:
     
  • University degree
  • Minimum 3 years of customer service related experience

https://jobs.adidas-group.com/adidas/job/Customer-Service-Coordinator/780232701/

---------------------------------------------

AKL Auto Feeding Industries-Cairo is hiring immediately
" call center representative"
Requirements:
• At least 1 year of experience as a call center agent
• Good English language
• Good in using Microsoft office
• female only can apply
Benefits: -
• fixed shift
• Social insurance
• 2 days off
If you are interested please send your
cv: E-mail: Marwa.soliman@akl.com.eg
+20 103 388 2376

-------------------------------------

Appetito is Hiring Quality Assurance Specialist to join our Customer Experience team.

2-3 years of experience required in same field.

If you are interested kindly send your resume to:

Careers@appetito.com

                                                                                





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